Penyards Lettings and Management is a member of the Property Ombudsman Service
Penyards Lettings and Management – Making a complaint
Penyards Lettings and Management is a member of the Property Ombudsman Service. We aim to provide the highest standards of service to all of our customers. Below is our complaints procedure, we aim to deal with your complaint as quickly and efficiently as possible.
If you are not satisfied with the initial response to the complaint you can write to Mike Turner, Associate Director and ask for the response to be reviewed. You can expect the Associate Director to acknowledge your request within 3 working days of receipt of your letter/email and provide you with a written response within 15 working days.
Note: If you are still dissatisfied with the response from Penyards Lettings and Management you can contact The Property Ombudsman Service. Details of how to do this can be found online at www.tpos.co.uk
The Property Ombudsman
43-55 Milford Street